Welcome to our Flower Delivery South Ruislip service. These Terms & Conditions ("Terms") govern all online flower delivery orders made through our e-commerce platform. By placing an order with us for delivery across South Ruislip and its surrounding areas, you agree to comply with the Terms set out below. We recommend that customers carefully read these Terms before proceeding with any purchase. Our primary goal is to provide a transparent, reliable, and hassle-free flower delivery experience throughout South Ruislip.
These Terms & Conditions apply to all transactions concerning online flower deliveries made to customers based in South Ruislip and the surrounding areas. They form a legally binding agreement between you (the "customer") and us (the "provider"), regulating all aspects of your order from the moment you purchase to the successful delivery of your flowers. For your convenience and clarity, these Terms cover the order process, payment, cancellations, liability, and legal jurisdiction.
Product Selection: You may browse our range of fresh flowers and floral arrangements offered for delivery within South Ruislip and nearby areas. Detailed descriptions, images, sizes, and prices are provided to help you make an informed selection. Please ensure you review all product information carefully before placing an order.
Placing an Order: To place an order, add your chosen products to the online basket and proceed to checkout. During checkout, you will be required to provide accurate recipient and delivery details, including the correct name, delivery address in South Ruislip or its surrounds, contact telephone number, and any gift message you wish to include. All fields marked as mandatory must be completed.
Order Confirmation: Submission of an order constitutes an offer to purchase the selected products. After your order is placed, you will receive an electronic confirmation acknowledging receipt of your order request. Please note that this confirmation does not constitute acceptance of your order. Acceptance occurs once payment is received, stock and delivery details checked, and you receive a dispatch confirmation from us.
Order Amendments: If you wish to change or cancel your order after submission, please refer to the "Cancellations and Amendments" section below. Due to the perishable nature of flowers, prompt communication is essential.
Accepted Payment Methods: We accept most major credit and debit cards, as well as other secure online payment options as indicated at checkout. All payments must be made in pounds sterling (£GBP). Payment must be authorised and cleared before we process your order.
Payment Security: Our payment portal uses secure encryption to protect your financial data and personal information. We do not retain your card details once the transaction has been processed.
Pricing and VAT: All prices for online flower delivery in South Ruislip are clearly displayed in pounds sterling and include VAT at the prevailing rate, where applicable. We reserve the right to amend prices at any time, however, once an order is confirmed, the agreed price will apply to that order.
Delivery Areas: Our flower delivery service covers South Ruislip and neighbouring areas. At checkout, you will be asked to specify the delivery postcode. If your address is outside our service radius, you will be notified and your order will not proceed.
Delivery Dates and Timeframes: Delivery is offered on selected dates. While we strive to deliver on your chosen date, circumstances such as weather, traffic, or high seasonal demand may impact timings. Where a specific delivery time is requested, it cannot always be guaranteed, though we will make every effort to accommodate your preferences.
Recipient Information: It is your responsibility to provide complete and correct delivery details. If the recipient is unavailable at the time of delivery, we reserve the right to leave the flowers with a neighbour or in a secure location, or to arrange a redelivery. If delivery is not possible due to incorrect information or inaccessibility, you may be charged a redelivery fee.
Non-Delivery: In the rare event that we fail to deliver your flowers on the agreed date, our liability is limited as outlined in the "Liability" section of these Terms.
Your Right to Cancel: You have the right to cancel your order, provided you give us reasonable notice before the scheduled delivery time. Please note that as flowers are perishable goods, the right to cancel under UK Consumer Contracts Regulations does not apply to most flower orders once they have been prepared or dispatched.
How to Cancel or Amend: If you wish to cancel or amend your order, you must contact us as soon as possible after placing your order. Cancellations or amendments received before your order has been prepared or dispatched will be honoured with a full refund. If your flowers have already been prepared or are out for delivery, cancellation is not usually possible, and refunds will not be issued except at our discretion.
Refunds: Where a cancellation is accepted and a refund offered, it will be processed to your original payment method within five working days. Please allow additional time for your bank to credit the funds to your account.
Freshness Guarantee: We are committed to delivering fresh, high-quality flowers every time. Our arrangements are hand-prepared and dispatched as close to your delivery date as possible to provide maximum freshness to recipients in South Ruislip and surrounding areas.
Substitutions: On rare occasions, certain flower varieties or colours may be unavailable due to seasonal or supply factors. In such cases, we reserve the right to substitute any flower or foliage with a suitable alternative of equal or greater value and aesthetic quality. Our priority is to maintain the overall style and theme of your selection.
Damaged or Unsatisfactory Flowers: If you are not satisfied with the condition of the flowers upon delivery, please notify us within 24 hours of receipt. You may be asked to provide photographic evidence of any issues so we can investigate and resolve your concern.
Resolution and Redress: Where proven, we will, at our discretion, offer a replacement, reshipment, or refund as appropriate, to customers in South Ruislip and surrounding areas. Our priority is your satisfaction and the reputation of our flower delivery service.
Service Limitations: While we endeavour to provide reliable and timely flower delivery throughout South Ruislip, we cannot be held responsible for delays or failures resulting from circumstances outside our control, including (but not limited to) extreme weather, traffic disruption, supply chain interruptions, or incorrect delivery details provided by the customer.
Maximum Liability: Our maximum liability is strictly limited to the purchase price of the product you ordered for flower delivery in South Ruislip. We are not liable for any loss of enjoyment, events missed, business losses, or indirect losses resulting from non-delivery, damaged goods, or other issues.
We take your privacy seriously. All personal data collected is handled according to UK Data Protection legislation. Information supplied to us for flower delivery in South Ruislip is used solely to process your order and is not shared with third parties, except where required for delivery fulfilment or legal compliance. For more details, please review our Privacy Policy available on our website.
All content on our website, including product images, descriptions, branding, and layout, is the intellectual property of our company or our suppliers. It may not be reproduced, duplicated, or otherwise used without prior written consent.
These Terms & Conditions for online flower delivery in South Ruislip are governed and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our business or legal obligations. Customers are advised to review the Terms periodically to ensure ongoing agreement with the current version at the time of ordering through our South Ruislip flower delivery service.
If you have questions or feedback regarding these Terms & Conditions, please refer to our website's contact page for details on reaching our customer support team. We are dedicated to serving the people of South Ruislip and nearby areas with excellent, reliable flower delivery services.
Note: These Terms apply to all flower delivery customers in South Ruislip and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Ruislip.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
